Warranty Policy and Procedures

To Distributors:

Mallentech warrants its NOx sensors for one year with unlimited mileage. For more details, please refer to the attached Mallentech NOx Sensor Limited Warranty Policy.

To streamline the warranty claim process, we only require the purchase date, installation date, and a brief description of the reason for the return. Please feel free to request any additional information that is deemed necessary to validate the customer’s warranty claim.

Once the distributor has validated the claim, please forward the relevant details to info@mallentechgroup.com. No additional forms are needed. Upon receipt of the email, Mallentech will issue credit immediately.

As part of our quality control process, we thoroughly analyze all returned sensors. We would greatly appreciate distributor’s assistance in gathering further information when possible, including:

·       Truck and engine models and/or VINs

·       Mileage at the time of the issue

·       Technician’s notes, including any diagnostic or error messages and engine fault codes

Please return any warrantied sensors to the following address:

Mallentech Group

1601 Cranbrook Dr

Troy, MI 48084

ATTN: Warranty

The Mallentech NOx Sensor Limited Warranty Policy is attached for your reference.

Mallentech NOx Sensor

Limited Warranty Policy

APPLICABLE TO THE UNITED STATES, U.S. VIRGIN ISLANDS, PUERTO RICO, CAYMANISLANDS AND CANADA. SUPERSEDES ANY OTHER WARRANTY STATEMENT

Mallentech Group warrants that its Nitrogen Oxide (NOx) sensor is free from defects in material and workmanship under normal use and service for the period of twelve (12) months, unlimited miles, from the date the sensor was delivered to the original purchaser.  This warranty is limited to the original purchaser, i.e. is not transferable to subsequent owners of the product.

Mallentech Group warrants that it will repair or replace, free of charge, any defective products.  This warranty, however, does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.

To obtain performance of this warranty, purchasers should contact the outlet where they originally purchased the product. A dated purchase receipt, repair order or other written proof that the product is within the warranty period will be required in order to honor the claim.

This warranty becomes null and void if the damage is caused by: (i) misuse, abuse or accident; (ii) alteration of the product; (iii) improper installation, including, but not limited to, use of improper tools; (iv) exposure to harsh weather, road debris and other road hazards, and/or chemicals; or (v) lack of proper maintenance. This warranty also becomes null and void if the product is opened or any sticker is tampered with, broken, or missing, or if the damage is caused by any other condition that is beyond the control of Mallentech Group.

Mallentech Group shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the Nitrogen Oxide (NOx) sensor.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALSO TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO THE PRODUCTS COVERED BY IT. NO ATTEMPT TO ALTER, MODIFY, OR AMEND THIS WARRANTY SHALL BE EFFECTIVE UNLESS AUTHORIZED IN WRITING BY AN OFFICER OF MALLENTECH.

Notices

Federal and/or state laws may provide you with other warranties for this product. Some states may not allow the exclusion or limitation of incidental or consequential damages.